Opening Hours

  • Willow Bank Surgery

    Day Opening hours
    Sunday 21 April
    Monday 22 April
    8am to 6:30pm
    Tuesday 23 April
    8am to 6:30pm
    Wednesday 24 April
    8am to 6:30pm
    Thursday 25 April
    8am to 6:30pm
    Friday 26 April
    8am to 6:30pm
    Saturday 27 April


Surgeries run between 18:30 - 20:00 Monday to Friday & Saturday 9:00 -17:00 

We offer evening and weekend appointments through our primary care network extended access scheme.

Patients can be seen from 18:30-20:00 in the evening, and Saturday 9:00- 17;00.

These are primarily aimed at people who work and so if you have difficulty attending in normal hours, please ask for this service.

When We Are Closed

If you have an urgent problem when the surgery is closed, please ring NHS 111 you will then be signposted to the correct service for you.

At weekends and Bank Holidays the surgery is closed.

For URGENT problems only telephone NHS 111

a group of people sitting in chairs

NHS 111 Online

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Other Emergency Numbers

  • Hanley Health & Wellbeing Centre: 0300 123 6759
  • Midway Medical & Walk-In Centre: 01782 663757
  • Haywood Walk-In Centre, High Lane, Burslem: just walk in open 07:00 - 22:00 (09:00 – 22:00 at weekends).

Please call these numbers before any attendance at A&E, unless you have a life threatening emergency then call 999.