Repeat Prescriptions

Routine repeat prescriptions can be ordered in the following ways:

  • NHS App - Find out more about the NHS App at:
  • POD (Prescription Ordering Direct) - Call our free direct prescription ordering service on 01782 432469
    • Available Monday to Friday 9am - 4pm
  • In person - hand your repeat slip in at reception having clearly marked the items required.
  • Online - please ask at reception to register for our on-line services to access Emis Web online
  • By post - send it to us with a stamped addressed envelope if you want us to post it back to you.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Urgent Prescriptions

Requests for urgent prescriptions may be made by telephone and will be ready to be collected by 18:00 the same day.

nhs app scripts

Did you know you can manage repeat prescriptions from Willow Bank Surgery in the NHS App?

You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.

You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit

Find out more about the NHS App at:

111 Online

Emergency Prescriptions

Use this service to request a limited emergency supply of a medicine you’ve completely run out of.

This must be a medicine you are prescribed regularly, through a repeat prescription.

You will be charged your usual prescription fee. If you do not usually pay, it will be free.

When not to use this service

You cannot use this service to get:

  • antibiotics for a new or recent problem
  • controlled drugs that require identification to collect

Please use the link below:

Emergency prescriptions - NHS 111

Prescription Ordering Direct Service

Prescription Ordering Direct (POD) service. 

The quickest way to order your medication is through our POD telephone service.


Telephone Requests

To order your medication telephone the POD service on 01782 432469.

You can call the POD Service between 9am and 4pm Monday to Friday excluding Bank Holidays.

You can order medication, raise a medication query, request an alternative medication or request an early supply due to holidays etc.

Our call handlers are working extremely hard to answer all calls as soon as they possibly can. Your patience and understanding is appreciated. If you can, please Telephone the POD Service team and keep the practice phone lines for patients who need them most.

Our dedicated and fully trained prescription clerks can deal with your prescription request and any queries that you may have. They will make sure you have the correct quantity of medications, reducing the amount of waste generated.

If your request is urgent (required within 24 hours), then please call the Practice directly.


Online service - Coming Soon

A brand-new online prescription ordering service will be coming soon for Meir Primary Care Network including our Practice, improving access for patients.   

In addition to the current phone service provided by the Prescription Ordering Direct (POD) team, an online prescription ordering form will be available soon so patients can place orders quickly and easily online.   

Patients who regularly submit repeat prescription requests are being encouraged to visit the webform when available where they can simply complete the online form and submit a repeat medication order.  

The new online form is a quick and easy way for patients to order online with just the click of a button. The site can be accessed with a smart phone, tablet or personal computer. 


Emailing your prescription requests

The POD Service does NOT accept email requests but you can still email the practice team at

Provide all of the information below, to enable us to deal with your order in full first time. We need this because the team does not store or hold personal data, so will need this information each time to process your request.

Information our team will need

  • Registered GP practice:
  • Full name:
  • Date of birth:
  • First line of address:
  • Name of drug, strength, dose and formulation (tablet, cream, inhaler etc):
  • How many days of each medication you have left:
  • Nominated pharmacy:
  • Your contact number:

If you are ordering on behalf of someone else, you also need to provide the following information:

Your name:

Your relationship to the patient:

Once processed, you will receive a confirmation and your prescription should be available to collect at your nominated pharmacy within three working days.

If the team need to contact you with any questions about your request, they will use the contact number you have provided. If they are unable to contact you, a reply email will be sent.

The email inbox is monitored Monday to Friday (exc. bank holidays) between 8.30am and 5pm.


You can still order your prescriptions via the NHS APP The app can be accessed 24 hours a day with a smart phone, tablet or personal computer. 

Electronic Prescribing Service

This practice is set up for the electronic prescription service.

This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.

To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.

For more information please click here

Medication Reviews

Patients on repeat medication will be asked to see a doctor, pharmacist, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Not Registered for Online Services?


Request Repeat Prescription

Please use our Prescription Ordering Direct Service on 01782 432469 or download the NHS app 


Please complete our online consultation form by clicking on the image above

two plastic containers filled with food

Please contact the practice using the online consultation form by clicking on the image above

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

ABX Gaurdian